It used to be fairly easy to get work that paid at or around the minimum wage. But with a shrinking number of positions come ever more hoops to jump through, from personality tests, to trial shifts, to towers constructed of marshmallows
It is 10.30am, and Zahra is sitting in a business centre in Preston, attaching marshmallows to sticks of uncooked spaghetti. There are 30 interview candidates in the grey-carpeted room, split into groups of five, competing to build food towers. Already today they have had to solve anagrams, complete quizzes and rank the importance of various kitchen items. Just to be shortlisted for this two-hour interview round, Zahra had to write an online application consisting of 10 paragraphs about her work experience. As she builds her spaghetti and marshmallow tower, she thinks: “What am I actually doing here? This doesn’t relate to the job at all.”
The job in question is not what Zahra, 20, plans to do for ever. It is as a crew member for Wingstop, a chicken shop chain, with a salary of £10.80 an hour – 80p an hour above minimum wage for her age range. During the interview, she says, “a woman with a notepad was staring at us, and all the shift managers were watching. It was so awkward.” A week or so later, Zahra received a short rejection email. “It felt like a waste of time,” she says. “What a joke.”