If anyone believes they have been disadvantaged by the outage, they can call us on their regular payment line to discuss their situation with a staff member.
It comes during a busy tax time, as thousands rush to file their returns to get the $1080 boost to their refunds this year contained in the Coalition’s tax cuts legislation.
This is the first year that taxpayers working for a business with more than 20 employees will no longer be supplied with a payment summary, also known as a group certificate, and must log on to the myGov website to get the vital document.
The ATO tweeted: “Some of our services (incl. the portals & our online services via myGov) are currently unavailable or experiencing slowness. We’re working on the issue & apologise for the inconvenience. Stay tuned for updates.”
Mr Jongen apologised for the outage and said staff were continuing to monitor the performance of the website closely.
The deadline for reporting employment income was extended to 7.30pm EST due to the outage, Mr Jongen said.
“If people don’t have urgent business, we encourage them to wait until services are fully restored to allow those with urgent business to access the services they need,” he said.
However those who could access the MyGov site were still blocked from doing their tax, as the ATO online services portal was still down at 3.30pm.
An investigation is underway into how the outage occurred.
“We have already ruled out any possibility of a cyber-attack,” Mr Jongen said.
“We can also confirm all regular payments were made overnight and were not impacted by this disruption.”
Tom Cowie is a journalist at The Age covering general news.