Apple had nothing of substance in response. “We’re constantly innovating, including in operating process,” said Jane Horvath, Apple’s senior director of global privacy.
That moment sums up so much of what’s corroding our trust in consumer tech right now. Lots of the companies that have gotten wealthy from selling us data-collecting devices — or from collecting our data — have learned to talk the talk on privacy. But they’re very often defining privacy in ways that serve their own interests first.
It’s a big deal that techies are even talking about privacy; CES has long been the epicenter of cheerleading for connecting everything to the internet. But this isn’t the solution we need. Call it privacy-washing: when tech companies market control and transparency over data but continue gobbling it up.
Apple may, in fact, be one of the lesser offenders. Facebook’s privacy chief Erin Egan was also on that CES panel and said, with a straight face, “I think privacy is protected today for people on Facebook.” A few months ago, the social networking giant agreed to pay a $7 billion fine to US regulators for privacy violations.
As part of its privacy-champion marketing, Facebook introduced in time for CES a new version of its “privacy checkup” page, which simplifies some of its many privacy knobs and controls but doesn’t give us new powers to stop the social network from surveilling us.
Elsewhere at CES, Google pitched its always-listening voice Assistant as designed for privacy because you can now tell it, “Hey, Google that wasn’t for you” when you notice it randomly recording your family’s intimate conversations. Cool, thanks.
And Amazon’s Ring video doorbell company introduced a privacy and security dashboard that also doesn’t change most of its (insufficient) default privacy and security settings.
Fortunately, one other panelist at the CES privacy panel — US Federal Trade Commissioner Rebecca Slaughter — was there for a reality check. Shortly after Facebook’s Egan made her pronouncement, Slaughter said, “I don’t want to talk about specific services or products, but as a general matter, no, I don’t think privacy is generally protected.” (Slaughter began her remarks by clarifying she was speaking for only herself, not the FTC.)
Under the growing threat of fines and new privacy laws, tech companies have taken to emphasizing how they give us “transparency” and “control” over our data, like those privacy dashboards. Facebook’s Egan said the word “control” again and again in remarks at the panel.
Apple did, too: “At Apple, the way we define privacy is to put the consumers in the driver’s seat. They should have control over the data,” said Horvath.
But as the FTC’s Slaughter pointed out, there’s no way any of us could actually be in control; there’s just too much data flowing out into too many hands. “I also am concerned about a universe where the entirety of the burden to protect one’s data lies with the consumer,” she said.
“The amount of information that you have to process to figure out what is happening with your data is untenable for most people,” Slaughter said, including herself in that group. Same goes for me as a journalist who spends a lot of time studying gadgets and apps.
How do we fix this? Companies have to actually see this from the consumer perspective, and understand what they do to protect our data is part of how we’re going to judge them.
Apple takes pains to encrypt and minimize some of our data it collects for its own services, Horvath said at the panel. It also requires apps to seek your permission before it collects your location and other highly sensitive data.
But what Horvath didn’t say is thagt vetting the third-party iPhone apps Apple sells for their tracking behavior would be time-consuming and costly for the company, so it conveniently gets defined as beyond its responsibility. After my investigation last year, Apple said it would stop children’s apps from using outside trackers. But why not all apps?
Vetting iPhone apps for privacy, like last year’s brouhaha about the Russian-owned FaceApp, is apparently a responsibility Apple thinks lands on our shoulders as customers.
Some executives at tech companies and other businesses that collect our data haven’t really understood the issue. They think privacy is something only an older generation or tinfoil hat types care about. At another CES panel, Gary Shapiro — who leads the tech industry association that puts on CES — said essentially that concerns about privacy shouldn’t outweigh free online services. He recounted a conversation he had with some leaders from developing nations who called privacy a “first-world problem.”
First of all, everyone in the world deserves the human right of privacy. Second, companies should see it as a brand trust issue. When consumers lose faith in products and an industry, it’s bad for business. If we don’t trust what tech products are doing with our data, we won’t adopt them as quickly. And that could actually hinder the kind of progress we all want.
The Washington Post